IT Director (Vietnam-Based or Relocatable)

ABOUT US

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

ABOUT POSITION

The IT Director will lead Katalon’s IT strategy and operations, ensuring seamless, scalable, and secure technology infrastructure that drives business growth. This role oversees IT infrastructure, enterprise applications, end-user support, and IT procurement, ensuring high system availability, cost efficiency, and workforce productivity.

The IT Director will work closely with cross-functional leaders to implement and optimize technology solutions that enhance collaboration, efficiency, and automation—including company-wide productivity tools that improve decision-making and operational performance.

IT Infrastructure & Systems Management

• Oversee the deployment, maintenance, and optimization of IT infrastructure to ensure high availability, performance, and scalability.
• Manage enterprise applications (ERP, CRM, HRIS, ITSM), ensuring integration and alignment with business needs.
• Collaborate with the Security team to maintain compliance with IT security policies and industry regulations (SOC 2, GDPR, ISO 27001).

Technology Deployment & Business Enablement

• Drive the adoption of enterprise-wide productivity tools and automation solutions to improve operational efficiency.
• Enable seamless collaboration across teams by optimizing workplace technology and communication platforms.
• Ensure enterprise systems are configured to enhance data accessibility, reporting, and automation across departments.

IT Support & Service Excellence

• Develop a scalable, responsive IT support model to enhance the employee experience.
• Establish and monitor SLAs for IT support and incident resolution, ensuring minimal disruption to business operations.
• Lead and mentor an IT team to drive continuous service improvement and best-in-class IT operations.

IT Procurement & Cost Optimization

• Optimize IT spending, including SaaS licensing, cloud infrastructure (AWS, Azure), and hardware procurement, ensuring cost-effectiveness and scalability.
• Evaluate, negotiate, and manage vendor relationships to maximize service levels and cost efficiency.
• Define and track IT costs per employee, ensuring ROI on IT investments.

Strategic Leadership & Digital Transformation

• Develop and execute an IT roadmap aligned with Katalon’s business growth and operational goals.
• Partner with leadership to drive digital transformation, integrating modern technology solutions that enhance efficiency and agility.
• Build and lead a high-performing IT team, fostering a culture of innovation, problem-solving, and continuous improvement.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 8+ years of IT leadership experience, preferably in a software/SaaS company.
• Strong expertise in IT infrastructure, enterprise systems, and IT service management.
• Proven ability to deploy business-critical technology solutions, including company-wide productivity tools and automation platforms.
• Experience in IT procurement, cost optimization, and vendor management.
• Strong strategic thinking, problem-solving, and project management skills.
• Excellent communication and stakeholder management abilities.
• Certifications in ITIL, PMP, AWS, or other relevant areas are a plus.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Competitive Pay & Bonuses: We believe in rewarding great work! You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
• Your Health & Happiness Matter: Take care of yourself with our comprehensive health coverage, flexible work options, and generous time off. We understand that life happens outside of work too!
• Location-Tailored Benefits: Enjoy a complete benefits package designed specifically for your country, giving you the best coverage where you live.
• Everything You Need to Succeed: Work with top-of-the-line equipment and enjoy modern facilities, plus helpful allowances to support your work setup.
• A Place Where You Belong: Join our worldwide family where we celebrate what makes each of us unique. Here, everyone has a voice and equal opportunities to shine.
• Room to Grow & Thrive: Your success is our success! We foster a trust-based culture where you can develop your skills, take on new challenges, and be recognized for your achievements.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.