Process Excellence Lead

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

Job Summary:

We are seeking a highly skilled and hands-on Process Excellence Lead with 5–10 years of experience in SaaS or technology companies or consulting firms. This role focuses on improving and standardizing processes at the corporate level. The ideal candidate will have a proven ability to analyze, design, and consult on process improvements while providing guidance and ensuring documentation quality and compliance.

Job Description:

• Process Analysis and Improvement: Identify inefficiencies, propose enhancements, and design solutions to streamline cross-functional processes, especially within the product-sales-support lifecycle.
• Documentation and Governance: Develop high-level frameworks, templates, and tools to support process documentation. Audit and ensure the quality and consistency of process outputs.
• Cross-functional Collaboration: Work with leaders across divisions to align on operational improvements and support effective implementation.
• Consulting and Guidance: Act as a consultant for teams to adopt best practices in process management and ensure ongoing optimization.
• Scalability and Continuity: Establish and standardize processes to support business scalability, operational continuity, and readiness for future growth and fundraising.

• Experience: 5–10 years in process improvement or operational excellence, preferably at a Senior Manager level in SaaS, technology, or consulting.
• Education: Bachelor’s degree in Business, Operations, or related fields. Advanced certifications in Lean, Six Sigma, or similar methodologies is a plus.
• Strong expertise in process design, analysis, and improvement.
• Hands-on experience in managing corporate-level process initiatives.
• Proficiency in workflow management tools and process automation.
• Excellent communication and stakeholder management skills
• Proven experience in leading process governance initiatives across multiple departments is preferred

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.